This page provides answers to some of the more general frequently asked questions we encounter from course delegates. We have further provided answers to questions asked about specific courses, see the links below… If you still have questions, please contact us.
FAQ’s (Frequently Asked Questions)Jim Stone2020-01-15T13:19:31+01:00
If you booked online without any obvious errors, it is likely your email confirmation has become stuck in spam or junk mail filters along the way. To start with, please check your junk mail folders for the email. If you do not find the email, please contact us and we will look into your booking and arrange for another copy of your booking confirmation to be sent.
Yes, all of the SIA related courses delivered by Skills for Jobs Ltd are approved and recognised by the Security Industry Authority. We are also listed on the SIA website as an approved training provider.
In the unlikely event of your course being cancelled, you will be offered a full refund.
No, we DO NOT apply for your SIA license on your behalf, however, we will provide as much guidance and advice as is required to make your application process as easy and smooth as possible. More information about applying for your licence can be found on the SIA's website, see: https://www.sia.homeoffice.gov.uk/Pages/licensing-applying.aspx
If you do in fact fail your course or any module/exam within it, you will be notified and given the option to retake the failed module at a later date.
An SIA license is only valid in the UK, you will not be able to use your SIA license for work in any other country.
In the 1st Instance, please contact us to discuss the nature of your complaint. We adhere to a number of policies both internally and through external agencies responsible for governing our working practices. We treat all complaints in the strictest of confidence, so please rest assured, your complaint will be dealt with professionally and respectfully.