Skills For Jobs Ltd – Terms and Conditions:
The following Terms and Conditions are provided for your information. Please read the sections carefully, and if you have any questions, queries, or anything isn’t clear, please contact us ‘before’ agreeing to them and continuing. These terms and conditions and your agreement to them form a legally binding contractual agreement between yourself and SfJ Ltd. Thank you.
COURSE BOOKING TERMS AND CONDITIONS: (APPLICABLE TO):
- SIA Level 2 Award in Door Supervision Course Bookings
- SIA Level 2 Award for Door Supervisors (Refresher) Course Bookings
- SIA Level 2 Award for Security Officers (Refresher) Course Bookings
- SIA Level 2 Award for CCTV Operators Course Bookings
- SIA Level 3 Certificate in Close Protection Course Bookings
Applicants for the Door Supervisor and Security Officer courses must hold a First Aid Qualification
To attend these courses, you must hold a current and valid First Aid or Emergency First Aid certificate that complies with the Health and Safety (First Aid) Regulations 1981. The certificate must remain valid for at least 12 months from the start date of your course.
If you book the course without an acceptable First Aid certificate and do not opt to take the First Aid course as part of your booking, you will not be permitted to attend. Depending on the notice given (see “Rescheduling your course” below), you may forfeit your course fees or incur an administration fee to rebook.
Identification Required
Due to SIA requirements relating to forms of ‘acceptable Identification’. It is ‘your’ responsibility to ensure that you have the correct identification ‘before‘ booking on the course. Failure to provide this identification will result in you not being able to take part and complete the course or apply to the SIA for your licence. A list of acceptable identification is provided to you within the ‘pre-booking information’ section of your course.
Insufficient ID brought to the course
If you do not bring the Required Identification talked about above, AND a passport style photo to the offline portion of your course, you will need to be rescheduled onto another course. You will not be eligible for a refund if you fail to provide the correct ID as your place could have been taken by someone else and as you will require a seat on another course, your new booking will be charged at full price. Therefore, if you are unable to provide the required identification, then please contact us prior to booking your course on (01202) 978466
English Language Requirement
It is a mandatory requirement of the SIA, Ofqual, and SIA training Awarding Organisations that all learners have a basic proficiency in English, including the ability to read, write, and communicate effectively.
This requirement is essential because:
- All assessments are conducted in English.
- On day one, you must complete a handwritten evidential statement (pass/fail) based on an example situation provided by your course tutor.
- During videoed practical assessments, you must demonstrate verbal communication skills in English.
You are required to complete and pass a basic English test on the first day of the course before training begins. Failure to meet this criterion, or to adequately complete the incident report, will result in you not being allowed to continue the course. In such cases, a partial refund of 50% of your booking fee may be offered at our discretion.
Please note that a full refund is not provided because:
- Your place could have been allocated to another candidate.
- We provide a basic literacy test and an example incident report in the pre-booking information to help you prepare. Please review these materials carefully to ensure you meet the minimum English language requirements before booking.
If you have any doubts about your ability to meet these requirements, please contact us before booking your course at (01202) 978466.
Pre-Course Learning Assignments
Your SIA course includes mandatory pre-course online elearning, which must be completed in full before attending the classroom-based portion of the course.
If you do not complete the online elearning, you will not be permitted to continue on the course, and you will not be eligible for a refund under any circumstances.
Instructions for accessing the pre-course elearning will be emailed to you upon receipt of your booking and payment. If you do not receive these instructions within 24 hours of placing your booking, it is your responsibility to contact Skills for Jobs Ltd. Before booking, please ensure you allocate enough time before the course to complete it.
Please note: the pre-course learning replaces face-to-face instruction, and due to time constraints, the content cannot be retaught or recovered during the classroom portion.
It is therefore your responsibility to complete and understand the pre-course material. If you are unable to demonstrate sufficient understanding during assessments, this may result in:
- Failing the associated exams or assessments,
- Being asked to leave the course, and
- Needing to rebook and repay for a future course session, without any refund or credit from the original booking.
By enrolling on this course, you accept these conditions and acknowledge your responsibility to complete the required pre-course learning.
Delegate and Course Suitability
It is your responsibility to ensure that the course you are booking meets your individual needs and requirements. Please carefully read and understand the course outline and minimum entry requirements provided in the pre-booking information.
If you do not meet the minimum entry requirements, you may be asked to leave the course without eligibility for a refund. This decision will be made at the sole discretion of the course trainer, fairly and without bias.
Learning difficulties
If you have a learning difficulty, we may be able to provide additional support to assist you.
However, any such support must be confirmed and agreed before you book and pay for your course. Once the course is booked and paid for, it will be too late to arrange any special requirements. In that case, you will either need to complete the course without assistance or rebook and pay for a future session with the necessary support in place.
If you have a learning difficulty and would like to discuss your individual needs confidentially, please contact us before booking your course on (01202) 978466.
Course Booking
Bookings are accepted at any time up to the course start date, subject to availability. SfJ Ltd reserves the right to refuse admittance to any delegate who has not paid the full course fees, arrives more than 30 minutes late on the first day, or fails to complete the mandatory pre-course study.
Course fees are only considered paid once a delegate has successfully booked a specific SfJ Ltd training course and has received both payment confirmation and joining instructions via email to the address provided at the time of booking.
Refunds, Cancellations & Rescheduling Policy
SfJ Ltd operates in accordance with the Consumer Rights Act 2015 and applies the following policies regarding course cancellations, rescheduling, and refunds:
Rescheduling Your Course
- If you are unable to attend your course on the scheduled date, you must notify SfJ Ltd at least 14 days prior to the course start date/time to be eligible for rescheduling.
- Rescheduled courses must be taken within 6 months of the original booking date and are subject to availability at the original location.
- An administration fee of £90 applies for rescheduling with 14 or more days’ notice.
- Rescheduling requests made between 7 and 14 days prior to the course start date will incur an administration fee of £150.
- Rescheduling is not permitted within 7 working days of the course start date. Failure to attend without appropriate notice will result in no refund or rescheduling options.
Lateness and Non-Attendance
- If you anticipate being late on the first day of the course, please contact SfJ Ltd immediately.
- Arriving more than 30 minutes late on the first day, or being late by over 20 minutes for breaks on more than one occasion, will result in insufficient attendance to meet SIA minimum contact hours. In such cases, you will be required to reschedule your course and will not be eligible for a refund.
- Failure to attend the course or any part of it without prior notification forfeits any refund entitlement.
Cancelling Your Course
- Cancellation requests made more than 14 days before the course start date will receive a refund minus a £90 administration fee.
- Cancellations made between 7 and 14 days prior to the course will receive a refund minus a £150 administration fee.
- No refunds will be issued for cancellations made within 7 days of the course start date.
- It is your responsibility to ensure that you meet all course entry requirements before booking and payment, including identification, English literacy, fitness to participate, course suitability, and criminal record checks.
Medical Cancellations
- If you must cancel due to medical reasons, please provide valid evidence such as a doctor’s letter.
- Medical cancellations are subject to a £150 handling and administration fee, which will be deducted from any refund.
Course Cancellation or Changes by SfJ Ltd
- In the unlikely event that SfJ Ltd must reschedule or cancel a course, we reserve the right to offer alternative dates or locations (within a 10-mile radius of the original venue).
- If you do not accept the alternative arrangements, a full refund of course fees will be issued.
- SfJ Ltd is not liable for any third-party costs you may incur (such as travel or accommodation), and no claims for these costs will be entertained.
BOOKING OPTIONS:
During the booking process you will have been given several options regarding your booking. These are clarified again below for your information.
SAVER: The SAVER booking option is the standard booking type without any bolt-on extras. SAVER includes the following benefits within the price:
– Online eLearning and distance support.
– Course & Exam fees.
– Course Certificates sent electronically.
– £45 for exam unit retakes.
– £90 or £150 rescheduling fee (in accordance with the above SIA Course booking terms and conditions).
Applicable Bolt-Ons:
PASS+:
For peace of mind, we recommend our Pass+ bolt-on for just £29, which provides you with 3 x theory exam unit retakes without cost. Normal cost of exam retakes are £45 per exam unit. The Pass+ option is made available to purchase against your booking at any time before the end of your course.
NOTE: The Pass+ bolt-on does not cover you for failed practical assessments. This is because we can only assess 12 learners per course and as you will need to retake your practical assessment, this will take a place of a fully paid new booking as we are limited to 12 per course. Therefore, if you need to retake a practical assessment, you will either need to pay full price again to confirm a practical assessment date, or be on the standby list and wait for an available place to come up (i.e. 24 to 48 hours) before an assessment. The charge to be on the standby list and retake a practical assessment (if available) is £45 per unit.
FLEXI:
For people who’s circumstances may change meaning that they can no longer attend the course date that they originally booked. As long as you provide us with (at least) 48 working hour’s notice, you can move your training date to another course (of the same) within a period of 6 months. (NOTE: this can only be used twice). You can also substitute your booking to another person (as long as they meet the entry requirements stipulated above), and as long as you provide us with (at least) 48 hours notice. (NOTE: Only 1 substitution is allowed).
Exam resits
If you are booked and confirmed to attend for an exam resit and you do not provide (at least) 24 working hour’s notice to SfJ Ltd that you cannot attend, you will be required to pay a re-scheduling fee of £45 (irrespective of whether Pass+ was purchased or not, or a payment of £45 (or more) has been made).
If you are booked and confirmed to attend an exam resit and you fail to attend or you attend but fail to bring the required ID and/or photo with you on the day, you will be required to pay a £45 re-scheduling fee (irrespective of whether PASS+ has been purchased, or a payment of £45 (or more) has been made).
POLICIES
Our Trainers carry copies of the following policies: Equal Opportunities & Diversity Policy, Complaints Policy – Procedures & form, Appeals Policy – Procedures & form, HSAW Policy, Malpractice Policy. Please feel free to ask your trainer if you would like to view any of them.
Thank you.